“The FST program provides everything one would need to prepare for a career in the field.”
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Brian
2017
Why did you decide to take the field service technician (FST) position with Sysmex?
With no previous field service experience, I was seeking an opportunity to get my foot in the door in the field. The FST program allowed me to do so—and with an industry leader.
What makes the FST program unique?
Being able to travel to different parts of the country and learn from different veteran service engineers and ride along with them is invaluable. And helping with projects and assisting different districts creates some amazing learning experiences.
Tell us about the type of person it takes to be successful in the FST program.
It takes a person who is a quick learner, good listener, and has a “can-do” attitude. Flexibility is also key, because it is not a typical nine-to-five position where you’re working the same hours and reporting to the same location every day. You could be in one part of the country one week, and somewhere completely different the next.
What has been the most amazing experience or day you’ve had as an FST or Service Engineer?
My recent trip to Minnesota was the greatest learning experience I’ve had. Not only was I given the opportunity to learn from and ride along with a great mentor, but I also was able to travel to different sites on my own.
How have you seen the Sysmex Way in action?
The field service engineers I’ve had as mentors went above and beyond on many occasions to provide excellent customer service. They also went out of their way to help their teammates not only within, but outside of their districts.
What do our customers say about Sysmex? What do you hear in the marketplace?
In my short amount of time with the company, I’ve already heard many good things from customers—especially regarding the newer instruments. They love how low-maintenance they are, how little down-time there is, and the quality results they get. I’ve also heard customers rave about the service they’ve gotten from not only field service engineers, but also from the Technical Assistance Center.
Tell us about the products Sysmex offers and what makes them top-notch.
The quality is simply unbeatable. For instance, Sysmex analyzers produce consistent results, are very reliable, and are the best in the hematology diagnostic industry.
Why should college students and other career candidates choose to join the FST program at Sysmex as a way to grow their careers?
The FST program provides everything one would need to prepare for a career in the field. Technicians receive classroom and real-world exposure to the entire Sysmex product line. So they gain invaluable experience with a world-class company.